Post purchase survey
Dear Customer,
Thank you for your purchase. Please take a moment and fill in this short post purchase survey. The results of this questionnaire will be utilized so the online store customer experience continually refines.
1) Through which channel did you get to know about our online store?
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Ad in a phone app
Billboard
Email
Online content ad
Online influencer post
Online search ad
Online video ad
Personal communication
Printed magazine
Public transport
Radio ad
Social media
Store
Trade show
TV ad
Unaddressed mail
2) What was the main reason for your purchase?
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Customer reviews
I am a loyal customer
I had a promotional coupon
Item availability
Item price
Product information
Referral from friend
Shipping price
You came up first in my search
You had a product that met my needs I did not find elsewhere
Other reason:
3) How satisfied are you with the following aspects of our online store?
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Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Checkout process simplicity
Graphical design
Item descriptions
Navigation
Speed
Support
User experience
4) How satisfied are you with the following shipping aspects?
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Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Covered territories
Packaging quality
Parcel service variety
Price
5) How likely is it for you to recommend our online store to the people you know?
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10 (Virtually certain)
9
8
7
6
5
4
3
2
1
0 (Not likely at all)
6) Do you have any comments or suggestions on how we can improve our online store?
7) Please provide your name, phone or email. It will help us address any concerns and enable us to send you voucher for your next purchase.
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Answer required
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