Hotel customer satisfaction survey
Dear Customer,
Please take a short moment and fill in this hotel customer satisfaction survey. Your candid feedback is very valuable to us and will be utilized so the hotel customer experience continually refines.
1) From where did you get to know about our hotel?*

2) How satisfied were you with the room you were accommodated at?*

Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied
Cleanness upon arrival
Comfort
Equipment
Room housekeeping by our staff
Serenity
3) How satisfied were you with the food and beverages available at our hotel?*

Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied
Food quality
Food service opening hours
Hotel breakfast service
Menu variety
Price point
4) How satisfied were you with our hotel staff?*

Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied
Behavior
Helpfulness
Knowledge
Politeness
Swiftness
5) How satisfied were you with the following miscellaneous aspects of our hotel?*

Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied
Accommodation price point
Check-in process duration
Check-out process duration
Hotel’s exterior
Hotel’s interior
Parking
Wi-Fi
6) Overall, how satisfied are you with our hotel?*

7) How likely is it for you to recommend our hotel to the people you know?*





*Answer required

Created with free online survey tool AkioSurvey