Car buyer survey

Dear Sir / Madam.
Please take a few minutes of your time to fill out this car buyer satisfaction survey. Your feedback regarding the recent transaction with our car dealership will help us improve.

1) Based on what did you choose our car dealership?*

Other option:

2) What type of transaction did you collaborate on with us?*

Purchase

Lease

3) How do you rate our car dealership salesperson in the following areas?*

4) How do you evaluate our car dealership in the following areas?*

5) How do you rate the speed of the vehicle purchase/lease process?*

Slow

Reasonable

Fast

6) Were you satisfied with selling your old car if you traded it in?*

Yes

No, for this reason:

7) Vehicle Condition*

	Yes	No
Did the description of the equipment and condition of the vehicle match?
Did the photos correspond to the current condition of the vehicle?

8) Vehicle Handover*

9) Were you satisfied with the vehicle financing options?*

Yes

10) Were you offered the option to arrange vehicle insurance?*

Yes

11) Upon leaving the showroom, did the vehicle contain all mandatory equipment (etc. first aid kit, warning triangle, reflective vest for the driver, and a set for tire repair or spare wheel)?*

Yes

12) Did you encounter any problems with the sales / lease contract?*

Yes, the following:

13) What is the likelihood that you will recommend our car dealership to your acquaintances?*

10 (definitely)9876543210 (definitely not)

14) Do you have any suggestions or comments on how we can improve our car dealership services for customers?

	Excellent	Very good	Good	Sufficient	Insufficient
Availability
Communication
Ethics
Innovative approach
Market knowledge
Negotiation skills
Professionalism
Punctuality
Quality of the provided contract
Quality of the vehicle advertisement
References and reputation

	Excellent	Very good	Good	Sufficient	Insufficient
Innovative approach and technology
Material infrastructure
Public awareness of the car dealership
Range of offerings
Range of services
Sales personnel
Reputation and references

	Yes	No
Were you explained how to use the vehicle?
Were you explained how to care for the vehicle?
Were you informed about the vehicle's service intervals?
Were you informed about the warranty terms and warranty period?
Was the vehicle clean inside and out upon handover?